Summary
Understand CMS's New Nursing Facility Guidance and training requirements
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As part of Polaris Group’s ongoing focus on CMS’s New Nursing Facility Guidance, it’s important that communities understand new training requirements. New requirements include:
- Training must be provided for staff, contract employees, and volunteers.
- A facility assessment may indicate a need for additional training on such issues as advance care planning, cultural competence, end-of-life care, geriatrics and gerontology, substance abuse, and grief and loss.
- Training can include webinars, but should not be webinars alone
- Communication methods must support person centered care, trauma informed care and mental disorders.
How CMS defines effective communication
The new Nursing Facility Guidance lists 13 methods for effective communication. They include:
- Sitting face to face
- Awareness of body language, avoid slumping or crossing arms
- Use of visual aids, including images and photos
- Making eye contact throughout conversation
- Written communication through letters and emails
- Giving full attention – active listening
- Re-stating comments to ensure clarity
- Speak clearly in language understood by both parties
- Smile as you speak/listen
- Be respectful during all interactions
- Cultural awareness
- Being non-judgmental
- Using appropriate voice and tone
Training support available
Polaris Group offers expert guidance regarding the specific training requirements set forth in the Reform of Requirements for Long-Term Care Facilities. For customized programs based on your facility assessment, demographics, and distinction, contact us here.
