A Post-Acute Comprehensive Hotline. The Polaris Group Solution Center Hotline is an exclusive resource and support service available only to Polaris Group customers for one low monthly fee. Staffed from 9:00 to 5:00 EST Monday through Friday, the Hotline responds to most emails within one hour — and to all emails/calls within 24 hours. All Solution Center customers also receive our Regulatory updates and Pulse Newsletter.
Whether your facility has a pressing healthcare question or just needs to confirm what you already know, the Polaris Group Hotline offers expert consultation and answers to questions about topical healthcare issues, including:
- Medicare Coverage for both Part A and B
- Technical Requirements
- Benefit periods/Spell of Illness
- Supporting Medical necessity for Part A or B services
- Presumption of Coverage
- Waivers
- Any and all Medicare Coverage questions
- Billing Issues Medicare and/or Managed Care
- UB-04 Compliance questions
- Consolidated Billing
- Revenue Codes/dates
- Physician
- PDPM HIPPS codes and Rates update
- Financial questions
- MDS assessment issues
- MDS Coding
- Scheduling and ARD issues
- MDS correction policy
- Types of assessments to be completed
- Combining assessments
- Interrupted Stays
- Interim Payment Assessments
- OBRA MDS Related updates
- Survey Compliance
- Compliance and F-tags
- Infection Control practices and reporting
- Regulation interpretation
- 5 Star/SNFQRP
- How calculated
- Updates and changes
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