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Call us at 1-800-275-6252
 
 
Frequently Asked Questions

How do I register?
Will I need to make my own hotel reservations?
Are Continuing Education Credits (CECs) given?
Am I required to bring my own materials?
Day of Class
What is the cancellation/refund policy?
Who do I contact with questions?


How do I register?

By Website:
Go to www.polaris-group.com and click on LTC Institute. Select the date and location you wish to attend and add to cart.

By Mail using registration order form:

Forms available on applicable workshop Pages. Fill out all information and send a copy of the form with payment to the address below. Allow for registration to arrive 14 days prior to workshop.

Mail the form to:


Polaris Group
3030 N. Rocky Point Drive, Suite 240
Tampa, FL  33607
Attn: Training Dept.
If possible, please fax a copy of the check and the registration form before mailing the registration form and check to Polaris. 

By Fax using registration order form:


Complete form with credit card information and fax it to our secure number:
(888) 899-5724

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Will I need to make my own hotel reservations?

Yes, all registrants are responsible for their own reservations.  A limited number of rooms are available at the special rate.  Make your hotel reservations early to guarantee the discounted room rate.  Be sure to identify yourself as a participant in Polaris Group LTC Institute.  
All hotel information is listed on our website.  Please be sure to write down the hotel contact information upon registering.  
 

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Are Continuing Education Credits (CECs) given?

Yes, continuing education units will be provided for nurses and administrators.

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Am I required to bring my own materials?

You will be provided a comprehensive 3-ring bound training manual that can be used as a resource in your facility as well as forms and procedures on CD which allows you to customize to fit your operational needs. Please bring your own writing utensils and writing tablet.  

Please ensure that you have room in your luggage for the return trip home.

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Day of Class

  • All class times are 8:30 am to 5:00 pm
  • Check-in with speaker is from 8:00 am to 8:30 am
  • Coffee or soda provided. Meals are on your own.
  • Fee includes three days of training; and 1000 page training manual and CD.

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What is the cancellation/refund policy?

  • All refund requests required in writing.
  • Prior to 30 business days of workshop – Full refund.
  • 75% refund within 15-30 business days of workshop.
  • 50% refund within 14 to 8 business days of workshop.
  • No refund within 7 business days of workshoop
    • Registrant(s) that do not cancel in writing prior to 14 days of workshop will be considered “no show” and will not be eligible for a refund/credit.
  • If the Institute is cancelled by Polaris Group, the fee can be applied to the next scheduled date for that same topic. 
  • If the Institute is cancelled by Polaris Group, and the topic is not scheduled again within 45 days, a refund will be offered or consider a different Institute topic.

This policy is subject to change. 

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Who do I contact with questions?

Please call 800.275.6252 ext 250 or email your questions to 
orders@polaris-group.com

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